Security Tips        

• Ensure the ATM is in normal condition, with no visible signs of tampering or physical damage, particularly around the card insertion slot. If you have any doubts, do not use the machine.
• Always enter your PIN under conditions that ensure privacy, shielding the keypad from the view of others.
• Press the "Cancel" button at least three times before inserting your card.
• Do not accept assistance from strangers while conducting ATM transactions.
• Immediately contact your issuing bank if the ATM retains your card.

Available Services:

General Instructions:

Insert your card into the ATM and enter your PIN.

Withdrawals

Instructions:

• Select "Withdrawal";
• Enter the amount;
• Confirm the transaction.

Transfers

Instructions:

• Select "Transfer";
• Enter the NIB;
• Enter the amount;
• Confirm the transaction.

Account Statement Inquiry

Instructions:

• Select "Account Statement Inquiry";
• Indicate whether you require a receipt;
• Confirm the transaction.

Mobile Top-Up Purchase

Instructions:

• Select "Top-Up";
• Choose the mobile operator;
• Select the top-up service;
• Enter the mobile phone number;
• Choose the top-up amount;
• Confirm the transaction.

Bill Payments

Instructions:

• Select "Payment";
• Select "Bill Payment";
• Enter the Entity, Reference, and Amount;
• Confirm the transaction.

Deposits

Instructions:

• Select "Deposit";
• Insert only valid, clean, and unfolded banknotes (no envelopes or packaging);
• Confirm the amount displayed on the screen;
• Complete the transaction and keep the receipt.
  
  

Do not forget to remove your card.

In case of emergency, contact:

800 488 400 - Toll-Free Line (free of charge)
(+258) 21 488 488
(+258) 82 | 84 | 86 84 88 488